Can I pick up my order from your shop/office?

We do not hold stock at our office. All orders are dispatched from our high tech warehouse. Therefore we cannot accommodate pick up from our offices or at our warehouses. Our head office is based in North Essex.


We are able to offer you a genuine warranty on all our products. A 1 year warranty is offered on all products. Please contact our sales or customer service team for further information on individual products. All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear. Unique Postural Solutions reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.

Changing or cancelling orders

Please contact us with your change / cancellation details. Modifications are possible if your order has not yet been processed. However, if the order has been processed and you wish to change / cancel the order, we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.